How do I know if my SASSA appeal is approved?

Clients who have had their applications for the R350 grant rejected by Sassa have the option to file an appeal against the agency’s decision. Nevertheless, being aware of where to send the application for the appeal is of the utmost importance. The Independent Tribunal for Social Assistance Appeals will be the body responsible for hearing “new” appeals beginning in April 2022. This means that appeals filed after that date will be deemed “new” (ITSAA). It may take the organisation up to three months, as it operates independently from Sassa, to assess R350 grant appeal petitions.

When we talk about “old appeals,” we’re referring to those that were filed by applicants between May 2020 and March 2022. These pleadings are being reviewed by Sassa. Customers have the ability to monitor the progress of their appeal applications and learn the conclusion of those cases, as well as whether or not they will receive the R350 award.

How to Track SASSA SRD R350 Grant Appeals

  1. Go to
  2. Enter ID number
  3. Enter your cell phone number
  4. Track appeal
  5. Clients can also contact the Sassa Call Centre at 0800 601 011 for help.

How to Track Old SASSA SRD R350 Grant Appeals

  1. Visit
  2. Scroll down until you reach the part titled “Reconsideration status check: May 2020 to March 2022.”
  3. Enter both your personal identification number and the mobile phone number that you provided on the grant application.
  4. Wait for a one-time pin from Sassa
  5. After you have received your one-time pin, follow the steps that are provided to monitor your previous grant appeal for R350.

Clients can also contact the Sassa Call Centre at 0800 601 011.

Applicants for the R350 award who were not successful in having their request approved by Sassa are required to submit an appeal application for each month in which their request was denied. Only in the event that the customer believes they qualify for the R350 award should this step be taken.

Do you qualify for a Sassa appeal?

  • Have you applied to SASSA for the Covid-19 SRD on their electronic platform,
  • Did you get a notification that your application was rejected?
  • Do you disagree with that decision?

If you answered “YES” to all three of the questions, you have the right to appeal the decision made by SASSA to the Independent Tribunal for Social Assistance Appeals within 30 days, but no more than 90 days after the decision was made (ITSAA). To accomplish this, go as follows:

  • Double check that the information you provided to SASSA, which is reflected on the SRD DSD Appeal Electronic Platform is complete and correct.
  • Where necessary, update your contact information by clicking on this link. This is very important in the event that your appeal is successful. If your appeal is successful the Independent Tribunal will direct SASSA to initiate the payment of the Covid-19 SRD directly to you and accordingly need to have your correct contact information.
  • After updating your information on the link provided, if applicable, click “Save” and thereafter you will be automatically redirected back to the SRD DSD Appeal website to continue to lodge your appeal.
  • Appellants or their proxy will have to confirm that they have read and accepted the clauses in the Declaration and Consent Documents.
  • Click “Submit” and look out for the confirmation message on the page that your application was submitted successfully.
  • Please note, an appeal application needs to be lodged in relation to each month where a person is rejected by SASSA, if in disagreement with the decision.

The Independent Tribunal for Social Assistance Appeals

As a result of the President’s decision to extend the Covid-19 Social Relief of Distress (Covid-19 SRD) for the period beginning on April 1, 2022 and ending on March 31, 2023, the Minister of Social Development has appointed individuals as members of civil society of the Independent Tribunal for Social Assistance Appeals. These individuals will evaluate and make decisions regarding appeals that pertain to the Covid–19 Social Relief of Distress.

The Independent Tribunal has been given the responsibility to hear appeals in accordance with section 18 of the Social Assistance Act, 2004, when read in conjunction with the Covid-19 SRD Regulations. The Independent Tribunal will consider the appeal in relation to the qualifying criteria that are outlined in the Covid-19 SRD Regulations. The decision made by SASSA will be reevaluated by the Independent Tribunal in light of the new information that has become available to it.

The Independent Tribunal shall make every effort to complete the appeal within sixty(60) to ninety(90) days from the date on which the appeal was received. Following completion of the appeal, the appellant will be notified electronically of the result of the appeal as well as the reasons for the decision. As the Covid-19 SRD is reassessed by SASSA on a monthly basis and paid out on that basis, an appeal application is required to be submitted in order to verify that a person is still in need of the Covid-19 SRD.

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